Welcome to our Frequently Asked Questions (FAQs) page, dedicated to providing you with helpful information about our online shoe store. We understand that you may have questions about our products, ordering process, shipping, and more. This page is designed to address common inquiries and assist you in making informed decisions. If you can’t find the answer you’re looking for here, please don’t hesitate to reach out to our dedicated customer support team. We are committed to ensuring that your shopping experience with us is smooth, convenient, and enjoyable.
What are the delivery charges for orders from the Online Shop?
For most of the products, we offer free home delivery. If the price of a product does not include the shipping, we explicitly mention the amount of shipping that will be charged upon buying that specific product. You will be able to see the shipping charges at checkout.
Which payment methods are accepted in the Online Shop?
We offer a Cash on Delivery service. It means the courier person will collect the money in cash from you when he delivers the order to your doorstep.
How will you deliver my order?
Your order will be delivered to your provided address mentioned as “Ship to” in your order through any renowned Courier Service such as TCS, Leopard or PO depending on your location. In the case of a Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.
How long will delivery take?
Your order usually reaches at your doorstep within 2 to 4 working days from the date of order.
How do I use Coupon Code, Gift Card, or voucher code that was issued to me?
You will see a field named “Coupon Code” during your checkout. Enter the code in this field and click the “Apply Coupon” button. You will get the promised discount or credit.
What exactly happens after ordering?
When you place an order through our online store, you’ll receive a confirmation call within few hours. Upon your confirmation, we then pack and ship your ordered items using a renowned courier service. You will get your order within 3-4 working days after order confirmation.
Do I receive an invoice for my order?
When you place an order through our online store, we send an e-invoice to your provided email address on the checkout page of your order. If you don’t see any email from us in your inbox, please make sure to check the junk section of your email account.
How secure is shopping in the Online Shop? Is my data protected?
Since we only offer a Cash on Delivery service, it means the customer is completely secure as he/she only pays when they get their ordered item(s).
Any data that you provide for the completion of your order is completely secure with us. Read the Privacy Policy.